Residential PC Security
Your computer, protected. No jargon, no upsell.
Flat-rate remote virus removal, cleanup, and security hardening for home computers. I'll show my face, explain what I'm doing in plain English, and if I can't fix it, you don't pay.
Get Help NowServices & Pricing
Flat rates. No hourly clock running while you wait.
Basic Cleanup
$35
- Malware & virus scan and removal
- Browser hijacker cleanup
- Startup program cleanup
If I can't fix it, you don't pay.
Choose BasicRecommended
Hardening & Tune-Up
$55
- Everything in Basic Cleanup
- OS & software updates
- Firewall check
- Password manager setup
- Backup setup
- Bloatware removal & privacy settings
Full Protection Setup
$90
- Everything in Hardening & Tune-Up
- Antivirus install & configuration
- Router / Wi-Fi security check
- Audit of 2-3 family devices
Introductory pricing while I build my client base, locked in for anyone who books now.
Something else going on that doesn't fit neatly above? Reach out, most computer problems are covered.
How It Works
Four steps, start to finish.
Book a session
Tell me what's going on. Reach out below and we'll find a time.
I remote in, on camera
I use secure, on-demand remote access. You watch everything happen, and I'm on video so you know exactly who's on your computer.
Plain-English report
When I'm done, you get a short write-up of what was wrong, what I fixed, and what to do to stay protected.
Can't remote in?
No problem. Mail-in service is available within the U.S., details in the FAQ below.
coming soon
About
Who's on the other end of the screen
Hi, I'm Ben. I've spent years building hands-on cybersecurity knowledge and I'm currently working through my CompTIA Security+ certification. I started Hearth & Firewall because most people I know have no idea whether their computer is actually safe, and the usual options are either a call center reading a script or a big-box store upsell. I wanted something more honest: a real person, explaining what's actually wrong, fixing it at a fair flat price.
You've probably heard warnings about tech support scams that use tools like AnyDesk or TeamViewer to take over someone's computer. That's exactly why I don't use them. I use different, on-demand-only software that gives me access for the length of our session and nothing more.
Common Questions
Before you reach out
Is it actually safe to let a stranger remote into my computer?
Every session uses on-demand remote access. It only works while we're both connected and ends the moment we're done, nothing stays installed or running afterward. I'm on video the whole time too, so you can see exactly who's on the other end.
What if you can't fix the problem?
On the Basic Cleanup tier, if I can't resolve the issue, you don't pay. For the other tiers, I'll tell you honestly before starting if something looks outside what a remote session can fix.
Do you keep recordings of the session?
Only if you agree to it, and only for quality and dispute protection. It's spelled out in the service agreement I send before every job, and you can decline recording if you'd rather not.
What if I can't do a remote session?
Mail-in service is available within the U.S. A prepaid shipping label, free both ways, is included on Full Protection Setup. For Basic Cleanup and Hardening & Tune-Up, mail-in is available too, you just cover shipping both ways. Either way, I'll clean, harden, and ship your device back.
How do I pay, and when?
Flat rate, agreed before I start, no surprise charges. Payment is due once the work is finished and you're happy with it.
Get Help
Send a quick note with what's going on.
I'll follow up to set up a session, usually the same day.
or reach out directly: contact@hearthandfirewall.com · (401) 310-0765